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Support

Questions, bugs, refunds

Email [email protected]. Redemption codes are usually sent within 24 hours. Everything else, questions, bug reports, refunds, usually within 5 to 7 working days.

CG General is developed by one person, so please be patient. Every message is read.

Reporting a bug

The more we can see, the faster it gets fixed. If something goes wrong:

  1. Open Preferences → Add-ons → CG General and switch on diagnostic logging.
  2. Reproduce the problem, run the analysis again so it gets recorded.
  3. Use the Send Feedback button in Preferences to send us the logs directly. You will see exactly what is being sent before anything leaves your computer.

If you would rather email instead, tell us:

  • what you expected to happen, and what happened instead
  • your Blender version and CG General version
  • whether the scene is Cycles or EEVEE
  • a screenshot if the problem is visual

Common questions

How much does one consultation cost?

Consultations are a usage balance rather than a count. A single consultation spends a variable number of Consultations depending on how much of your scene needs examining, a simple product shot costs less than a complex interior with dozens of lights. Your balance is shown in Preferences.

Does this use AI? Is my work used to train it?

Yes, the consultation features use Anthropic's Claude. Anthropic states that by default it does not use inputs or outputs from its commercial products, including the API we use, to train its models. See our Privacy Policy for exactly what is sent and how long it is kept.

Do the diagnostic checks send anything?

No. Triage's checks run entirely on your computer, and its optional AI Insights layer sends check results only, no images. Lighting Doctor is different: every consultation sends a rendered preview of your scene and a flat-shaded reference image, along with a structured summary. See the Privacy Policy for exactly what each product sends.

I want my account deleted.

Email [email protected] and we will delete it manually. See the Privacy Policy for what is deleted and what is anonymised.

I was charged incorrectly.

Email [email protected] with your account address and roughly when it happened, and we will look into it and correct it.

Refunds

Refunds are handled through Lemon Squeezy, the platform you bought through, which allows refund requests within 60 days of purchase. Please contact us first though, most problems are fixable.